Love your work\, lose the bu rnout!
Service Design: Designing the Rules Behind Automation
Love your work\, lose the burnout!
\nH ow do you continue to do work you LOVE\, without f eeling overwhelmed\, dysregulated\, pre-irritated and stretched thin? Burnout in North America is at record levels: 39% of Canadian workers experience d burnout in 2025 - we can’t do our best work this way. In this experiential keynote\, Trish introdu ces simple\, quick\, and science-backed tools to b uild resilience and reduce stress — without quitti ng your job\, adding 30 minutes to your busy day\, or retreating to a mountain cave. You’ll explore your relationship with stress\, challenge the succ ess-at-all-costs mindset\, and learn low-maintenan ce mindfulness strategies to use even in the middl e of a busy shift or high-stakes meeting. This ses sion is ideal for high-stress\, service-driven tea ms — educators\, healthcare workers\, nonprofit pr ofessionals\, and anyone who’s great at helping ot hers but struggles to help themselves.
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Trish Tutton | Mindfulness Teacher
\nTrish Tutton spent years working in cultures w here stress and burnout were seemingly the only wa y to success. After suffering a shocking loss\, sh e realized: stress is unavoidable\, but it doesn’t have to dictate our lives. Trish has spent over 1 5+ years studying with world class teachers\, prac ticing mindfulness and learning about the science of well-being. As a speaker and mindfulness teache r\, Trish has taught the skills to love your work and lose the burnout amidst change to 17\,000+ peo ple across North America. She is passionate about helping folks become more resilient and less stres sed with simple but impactful mindfulness techniqu es. She’s a teacher on the #1 free meditation app in the world\, Insight Timer\, and the author of Mindful Mornings. www.trishtutton.com
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Service Design: Des igning the Rules Behind Automation
\nDig ital transformation is often treated as a technolo gy challenge. But introducing new technology into an old service model rarely creates transformation . It can simply digitize the complexity that was a lready there. Service Design offers another way. B y looking at the service as a whole\, Service Desi gn helps organizations understand how the way gove rnment works behind the scenes shapes the experien ce people have with it. This makes it possible to see where complexity\, fragmentation\, and ineffic iency are created\, and redesign the service befor e technology locks them in. Drawing on Urooj’s exp erience working with the Department of National De fence\, Service Canada\, and public sector organiz ations across multiple levels of government since 2019\, this session will explore how Service Desig n can strengthen AI adoption and digital transform ation by creating greater alignment within governm ent and between how services are designed and how people experience them.
\n \n \n  | \n Uroo j Qureshi | Design Centered Co Urooj Qur eshi has spent more than 25 years designing\, buil ding\, and transforming things\, from arcade games and enterprise technology to public services used by Canadians. Today\, he is Managing Partner at D esign Centered Co.\, where he works at the interse ction of design\, technology\, strategy\, and orga nizational change. His career spans private-sector enterprise environments and the public service\, including senior contributions to two GC Innovatio n Award-winning solutions and major modernization initiatives across government. \nUrooj is also the author of Impact Centered Design\, a TEDx and Disrupt speaker\, and an invited speaker on s tages in Canada and internationally. He is especia lly interested in what happens when ambitious idea s meet real organizations\, real constraints\, and real people. Whether the topic is AI\, service en ablement\, digital transformation\, or leadership\ , his work comes back to the same question: how do we make change genuinely useful\, human\, and mea ningful? \n |