Product Management: The Good, the Bad, and the Ugly

March 26, 11:00 am - 12:00 pm ET

Free virtual seminar, open to DPI affiliates

A hands-on look at how effective product management can accelerate digital adoption, enhance user experience, reduce technical debt, and strengthen collaboration across business lines. In this session, we’ll explore how applying product thinking—through clear ownership, iterative delivery, and user-centric design—can lead to more impactful and sustainable digital solutions. Using SSC's implementation of the Employee Service Portal as a case study, we’ll share practical insights, lessons learned, and strategies that helped us navigate real-world challenges and deliver value to both users and the organization.

Speaker

Tarek Houssari | Senior Director, Digital Enablement Services, Shared Services Canada Tarek Houssari is a senior director of Digital Enablement Services at Shared Services Canada with over 20 years of experience in the field of digital transformation. Tarek has lead multiple transformation and digitization projects including most recently at Shared Services Canada, Elections Canada, and Passport Canada. Tarek works closely with his business partners to and helping them leverage the latest technologies to drive innovation and growth.